Delivery

Please note, the delivery information provided below may change as we navigate through these unprecedented times with our delivery partners. For our customers we have included a free next day delivery service in the UK. We will keep our customers informed at every stage of the delivery process via our delivery partners.

 

UK NEXT BUSINESS DAY

 

UK STANDARD DELIVERY INCLUDING CHANNEL ISLANDS

 

£5.95 or free for orders over £150.

• Monday to Friday service delivered between 8am and 8pm excluding weekends and bank holidays.
• Orders delivered within 5-10 working days, outlying areas may take longer.
• All orders on a standard service are delivered by DPD.
• Orders to Channel Islands: UK VAT will not be charged, however our global selling price will remain the same.

UK SATURDAY DELIVERY

 

£9.95 for all orders.

• Delivery between 8am-5pm, excluding public holidays.
• Order up until 2pm Friday for our Saturday delivery service for UK and Northern Ireland.
• Orders placed after 2pm Friday will be delivered the following Saturday.
• DPD will deliver orders placed up until 2pm on Friday for our Saturday service.

UK SUNDAY DELIVERY

 

£9.95 for all orders.

• Delivery between 8am-5pm, excluding public holidays.
• Orders placed before 2pm on Saturday will be delivered on Sunday.
• Orders placed after 2pm on Saturday will be delivered the following Sunday.

EUROPEAN STANDARD DELIVERY

 

£19.95 or free for orders over £250.

• Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
• Orders will arrive within 5-10 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.
• We ship within the EU on a Delivery Duty Paid (DDP) basis and all import taxes and duties, as well as applicable VAT, will be included in the price of your order.
• We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. Prices are exclusive of all taxes and duties. UK VAT is not charged.
• We ship to the following European countries from our UK Distribution Centre: United Kingdom, Northern Ireland, Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

INTERNATIONAL STANDARD DELIVERY

 

£24.95 or free for orders over £300.

• Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
• Orders will arrive within 7-14 working days, outlying areas may take longer.
• We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. Prices are exclusive of all taxes and duties. UK VAT is not charged. Please contact your local customs office for further details regarding current tax and customs rates as well as any shipping restrictions to be aware of.
• Please note the International returns are not free, and we do not include a free return label for international shipments. You can return your order using any trackable postal service and you'll need to cover the postage costs yourself. Please find further details on how to return your international order in our returns section.
• We ship to the following International countries from our UK Distribution Centre: Australia, Bahrain, Canada, China, Dutch Caribbean, Hong Kong - China, India, Israel, South Korea, Kuwait, Macau - China, New Zealand, Norfolk Island, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States.

 

AUSTRALIA

From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

• Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
• You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
• You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

 

GULF COOPERATION COUNCIL COUNTRIES

DHL carry our deliveries to Gulf Cooperation Council destinations, you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

DHL deliver to PO Box addresses in the Gulf Cooperation Council countries. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

Please contact your local customs office for information regarding current tax rates.

 

A copy of the following documents must be provided to DHL when shipments arrive to the following destinations: (a) Saudi Arabia - Saudi National ID or valid resident permit (Iqama), (b) Bahrain - Civil Population Registration (CPR or ID Card) (c) Qatar - Qatar Identification Number (QID)

 

CHINA

In line with the required customs clearance procedure you will be charged VAT, DUTY and a Brokerage Fee. These charges vary across each gateway and VAT/DUTY are calculated based on the type of goods and value of goods and cost of transportation.

Please note smaller orders of lesser value may incur lower VAT and DUTY charges. Business to customer (B2C) orders over £100/$147 needs to be received via brokerage agency and are subject to formal customs clearance fees. DHL will undertake all customs clearance procedures on behalf of the customer and facilitate appointing an export broker. As the importer of record you may need to provide identification and order details to DHL in order to receive your order.

 

RUSSIA

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information please contact your local customs office. Our shipping partner will contact you via SMS message or email and ask you to provide necessary documentation.

• A copy of your passport
• A passenger declaration - please collect from your local customs office
• A copy of your order confirmation
• A power of attorney signed by the importer electronically on the web-portal
• A copy of proof of payment - i.e. a bank statement
• The original importers guarantee letter.

 

THE AMERICAS

We no longer ship to South America and Mexico from our UK or EU websites. Please visit www.camarada.co.uk where you can take advantage of regional shipping options and pay in USD($). For orders to Mexico if your order contains footwear, you must hire a licensed broker to clear customs.

Although we do ship to North America and Canada from our UK and EU site, please note that we ship on a DDU basis (Delivered Duty Unpaid), international returns are not free and the cost is the customers responsibility, also you will not be able to return your orders cross regionally in a stand alone store in the US or Canada. 

 

TURKEY

No duty will be charged for orders under €75. Our courier will contact you for this information once your order arrives in Turkey.

Please note there are shipping restrictions on furs. Contact your local customs office for further details. High value parcels may be delayed for additional checks at customs. For orders over €75, you will be asked to provide one of the below:

• TR ID number (if you are a Turkish citizen)
• VAT number (for deliveries to a company address)
• Passport number (non-residents)

 

DELIVERY TO ALTERNATE ADDRESSES

 

DELIVERY TO PO BOX:

DHL deliver to PO Boxes in the following countries: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

 

DELIVERY TO BFPO:

DPD will ship BFPO orders to RAF Northolt for distribution within the internal network which may be subject to delays. Please be sure to include your full name and personnel information at checkout.

 

UK ORDERS:

For your security DPD do not currently deliver to PO Boxes, Amazon Lockers, or Packstations. Please click to download YourDPD App in order to set your own personal delivery preferences.

 

INTERNATIONAL ORDERS:

You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.

 

OUR COURIERS & TRACKING YOUR ORDER

 

In order to offer a premium courier service DPD will ship all UK orders and multiple shipping partners will ship to European and international destinations. Exclusions apply.

 

Please find our delivery services below:

• UK Next Business Day
• UK Saturday
• UK Sunday
• UK Standard
• Europe & International

TRACKING YOUR ORDER:

Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.

UK ORDERS:

DPD provides a 1 hour time slot for estimated arrival by SMS and email. You’ll be able to select other ‘in flight’ options for your convenience.

 

We recommend for you to use the YourDPD App to manage deliveries proactively and select delivery preferences to prevent issues with the delivery of your parcel.

 

If you are unavailable at the time of delivery and have not selected a delivery preference, your parcel will be left safe as default or left with a neighbour. DPD will attempt the next working day if unable to successfully deliver.

 

Contact-free delivery is now standard process for all UK domestic deliveries and includes photo capture proof of delivery. Customers will not be asked to sign for their parcels and the DPD drivers will take a photo of the parcel as proof of delivery.

 

For more information on DPD delivery, please contact DPD UK.

 

 

INTERNATIONAL ORDERS:

You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options. Ensure you enter your mobile number at checkout to receive an SMS.

DHL ON DEMAND DELIVERY offers the following free delivery options:

• Deliver my package on Another Day: Scheduled delivery.
• Deliver my package to Another Address: Alternate Delivery to work or family.
• Deliver my Package at a Safe Place: Authorise Shipment Release.
• Deliver my package with Neighbour: Leave with neighbour, reception or guard.
• Deliver my package at a DHL Service Point: Hold for Collection.
• Request my Hold My Package: Vacation hold safekeeping up to 30 days.
• Advanced Duty Collection: Pre pay your custom charges prior to delivery.

Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.

CUSTOMS, TAX AND DUTIES

 

FOR DELIVERIES WITHIN THE EU:

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

 

DELIVERIES OUTSIDE THE EU (including the Channel Islands, excluding Australia):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

 

DELIVERIES TO AUSTRALIA

From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

• Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
• You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
• You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

 

SHIPPING RESTRICTIONS & EXCLUSIONS

 

Once you enter your shipping address at checkout, we will present the delivery services available to you based on your location.

 

EXCLUSIONS

UK NEXT BUSINESS DAY, SATURDAY & SUNDAY SERVICES:

Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, BT1-94 (Sunday service), FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.

 

 

RESTRICTIONS

DELIVERY TO RUSSIA:

UPS can ship to the following locations in Russia only. Any locations not listed are undeliverable by UPS.

Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivostok.

Arkhangelsk, Astrakhan, Belgorod, Bryansk, Chelyabinsk, Chita, Irkutsk, Ivanovo, Izhevsk, Kaluga, Kazan, Kemerovo, Kostroma, Krasnoyarsk, Lipetsk, Murmansk, Naberezhyne Chelny, Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orel, Orenburg, Perm, Pskov, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, Saratov, Smolensk, Surgut, Tambov, Togliatti, Tuapse, Tula, Tver, Tyumen, Ufa, Ulyanovsk, Vladimir, Volgograd, Voronezh, Vyborg, Yaroslavl and Yekaterinburg.

 

 

DELIVERY TO PO BOX:

DHL deliver to PO Boxes in the following countries only: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

 

EUROPEAN AND INTERNATIONAL COUNTRIES:

We ship to selected European and International countries available in the drop down list at check out. We are working to update our logistics network to offer more shipping destinations.